FAQs & Shipping Information

Where do you ship?

I ship to most locations worldwide, if your country is not listed at checkout please get in touch via the contact page to discuss shipping options. Shipping prices vary by item and location.

Please note that shipping charges are the responsibility of the buyer and you may be charged VAT or other import taxes upon receipt of your item. Please research your local postage and import rules before purchase.

When will my order ship?

Orders are shipped between 3-5 working days (Mon-Fri) after purchase. If you require your order sooner, please contact me so we can discuss options.

I ship all orders to the United Kingdom First Class with the Royal Mail.
International orders are shipped using Royal Mail International Standard. International parcels do not come with tracking as standard, if you would like your parcel tracked please contact me to discuss the extra cost.

How long will my order take to arrive?

UK - 1-3 days after dispatch

International - 10-40 business days after dispatch (approx)

International shipping times can vary greatly depending on location and customs.

Can you guarantee shipping times?

Unfortunately I cannot guarantee international shipping times. International parcels do not come with tracking as standard, if you would like your parcel tracked please contact me to discuss the extra cost.

Refunds and Exchanges

If you receive an item that you are unhappy with, please send me a message and I will do my best to fix the problem, whether that is replacing an item or offering a refund.
I require that the item be returned to me before a refund can be offered.

If an item is returned due to an incorrect address, I will request shipping to be paid again to resend and confirmation of your address.

Do you make custom orders?

I am currently not accepting completely new custom order items, but I will personalise most items with a name if requested.

Do you take Wholesale Orders?

I do not currently take wholesale orders.

Product Care

Sleep Masks:
Hand Wash (recommended) or Machine Wash on low temp/delicate setting
Do not bleach
Do not tumble dry - air dry only

Fleece Pillows:
Spot clean only
Do not tumble dry - air dry only

Brooches, Pincushions:
Spot clean only

Seller information:
Hannah Boulter
hannahdoodle@live.co.uk
Middlewich Road, Holmes Chapel, Cheshire, CW4 7EB