FAQs & Shipping Information
Where do you ship?
I only ship to the UK via my website, if you would like to place an international order, please visit my Etsy shop.
When will my order ship?
The current turnaround time for made to order items is 1-2 weeks. Made to order items include pincushions, sleep masks, felt ornaments & felt brooches. If you require your order sooner, please contact me so we can discuss options.
I ship all orders to the United Kingdom 1st Class with the Royal Mail.
How long will my order take to arrive?
UK - 1-3 days after dispatch
Refunds and Exchanges
If you receive an item that you are unhappy with, please send me a message and I will do my best to correct the problem, whether that is replacing an item or offering a refund.
I require that the item be returned to me before a refund can be offered.
If an item is returned due to an incorrect address, I will request shipping to be paid again to resend and confirmation of your address.
Do you make custom orders?
I am currently accepting custom orders! If you are interested in a custom handmade make, please reach out to me via the contact page here.
Do you take Wholesale Orders?
I am open to wholesale orders. If you are interested, please reach out to me via the contact page here.
Hand Wash (recommended) or Machine Wash on low temp/delicate setting
Do not bleach
Do not tumble dry - air dry only
Spot clean only
11 Palmer Road, Sandbach, Cheshire, CW11 4EY